Transforming CX with embedded real-time analytics
During Black Friday in 2024, Stripe processed more than $31 billion in transactions, with processing…
The Download: unnerving AI avatars, and Trump’s climate gift to China
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s…
Building the AI-enabled enterprise of the future
Artificial intelligence is fundamentally reshaping how the world operates. With its potential to automate repetitive…
The connected customer
As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive…
The Download: sustainable architecture, and DeepSeek’s success
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s…
Therapists are secretly using ChatGPT. Clients are triggered.
Declan would never have found out his therapist was using ChatGPT had it not been…
Can an AI doppelgänger help me do my job?
Everywhere I look, I see AI clones. On X and LinkedIn, “thought leaders” and influencers…
What health care providers actually want from AI
In a market flooded with AI promises, health care decision-makers are no longer dazzled by…
How healthcare accelerator programs are changing care
As healthcare faces mounting pressures, from rising costs and an aging population to widening disparities,…
The Download: therapists secretly using AI, and Apple AirPods’ hearing aid potential
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s…