Transforming CX with embedded real-time analytics
During Black Friday in 2024, Stripe processed more than $31 billion in transactions, with processing…
The Download: unnerving AI avatars, and Trump’s climate gift to China
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s…
Building the AI-enabled enterprise of the future
Artificial intelligence is fundamentally reshaping how the world operates. With its potential to automate repetitive…
The connected customer
As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive…
ChatGPT only talks in cliches—here's why that's a threat to human creativity
When you chat with ChatGPT, it often feels like you're talking to someone polite, engaged…
Apertus: A fully open, transparent, multilingual language model
In July, EPFL, ETH Zurich, and CSCS announced their joint initiative to build a large…
What is AI slop? A technologist explains this new and largely unwelcome form of online content
You've probably encountered images in your social media feeds that look like a cross between…
A digital language divide: How multilingual AI often reinforces bias
Johns Hopkins computer scientists have discovered that artificial intelligence tools like ChatGPT are creating a…
The Download: sustainable architecture, and DeepSeek’s success
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s…
Therapists are secretly using ChatGPT. Clients are triggered.
Declan would never have found out his therapist was using ChatGPT had it not been…